Housing and Accommodation Support Initiative (HASI) and Community Living Supports (CLS)Service Model - November 2024 Communique

In preparation for the 2025-26 open tender process for the Housing and Accommodation Support Initiative (HASI) and Community Living Supports (CLS), the Mental Health Branch (the Branch) along with partners the Agency for Clinical Innovation (ACI) and H4 Consulting (H4) have engaged key stakeholders to review and refresh the landmark HASI/CLS service model. This is to ensure a contemporary model is in place to inform the upcoming Request for Tender (RFT) and future operations of the programs. An overview and progress update of this process is provided below for the sector.

Stakeholder consultations are now complete. The Branch, ACI and H4 are very pleased and thankful for the level of engagement and openness from stakeholders during the statewide, multichannel consultation process. There have been over 200 touchpoints of consultation gathered.

Last updated: 05 March 2025
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Stakeholder consultations are now complete. The Branch, ACI and H4 are very pleased and thankful for the level of engagement and openness from stakeholders during the statewide, multichannel consultation process. There have been over 200 touchpoints of consultation gathered.

Channels of the consultation process

  • Online consultation platform InnovateHub
  • Face to face sessions with consumers
  • Face to face yarning sessions with Aboriginal consumers
  • A virtual session with carers
  • Virtual workshops with community managed organisations
  • Virtual workshops with local health districts
  • One on one interviews with local health districts Senior Executives
  • Consultation sessions with Aboriginal workforce
  • Online survey for interested stakeholders not included in other forums.

Key themes that emerged from consultations*

  • No changes were suggested to the high-level consumer journey, entry and exit from the program
  • Merge HASI and CLS into one program as programs operate the same and are functionally identical in most locations
  • Remove 鈥淗ousing and Accommodation鈥� from the HASI program name as it is confusing as housing is not provided.
  • Review hours of support required
  • Reduce variation in stakeholders' involvement in referrals and decision-making to ensure consistent program principles
  • Define minimum expectations with other stakeholders
  • Define and recognise minimum expectations for coordination and collaboration 
  • Review and update program governance
  • Enhance data and information management for future operability.

鈥婥urrently in progress (November 2024 - February 2025)

  • 鈥婸ricing workshops with market stakeholders to review potential implications for the pricing structure
  • Review of the refreshed HASI/CLS service model to input into the 2025-26 Request for Tender (RFT)鈥嬧��
A timeline for the service model review outlining the progress to date and future planning is provided below.
鈥妇补迟别鈥妇别迟补颈濒蝉鈥婼迟补迟耻蝉
鈥婩eb 2024鈥婥MO Contract extensions until 30 June 2026鈥婥辞尘辫濒别迟别诲
鈥婮耻苍 2024鈥婥onduct a synthesis of the HASI/CLS program documents鈥婥辞尘辫濒别迟别诲鈥�
鈥婮un 2024鈥婥onduct a desktop review and synthesis of the research evidence鈥婥辞尘辫濒别迟别诲
鈥婮un 2024鈥嬧�婳pen online consultation for key stakeholders鈥婥辞尘辫濒别迟别诲
鈥婣ug-Sept 2024鈥婥ommunity consultations (to inform the service model)鈥婥辞尘辫濒别迟别诲
鈥婣ug-Sept 2024鈥婳rganisational consultations (to inform the service model)鈥婥辞尘辫濒别迟别诲
鈥婲ov 2024鈥婸ricing benchmarks review鈥婭n progress
鈥婼ept-Dec 2024鈥婻efinement of service model鈥婭n progress
鈥婮an-Jun 2025鈥婸lanning for Request for Tender and procurement鈥婭n progress
鈥婮ul-Dec 2025鈥婳pen Tender for the HASI/CLS programs鈥嬧赌婼肠丑别诲耻濒别诲

鈥婩or any enquiries or feedback concerning the HASI/CLS service model review, please reach out to the HASI/CLS Community Living Programs team at MOH-HASICLSReporting@health.nsw.gov.au

* Key findings only, the final service model will require approval.

 
Current as at: Wednesday 5 March 2025
Contact page owner: Mental Health