AOD-Core 3 Client reported experience

​NGO AOD Perfor​mance indicator specifications for AOD-Core 3 Client reported experience

Last updated: 21 June 2018
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 AOD-Core 3 Client reported experience​
​Version number ​1.0
‸¾±ð²õ³¦°ù¾±±è³Ù´Ç°ù ​The funded service routinely collects and analyses data on client’s experience of the service provided using a standard client experience measure.
​Intended outcome ​The funded service analyses and trends the collected data, reports on the data internally and externally, and uses the information to make improvements to services.
​Data and evidence reporting requirements
  • ​Current client reported experience measure policy and protocols and 
  •  Recent data analysis and trend report
​Reporting frequency ​Commencing 2019, organisations to report six (6) monthly no later than the 21st day of the month following the six month period of collection.
​I²Ô³¦±ô³Ü²õ¾±´Ç²Ô²õ ​All non-government organisations funded by ºÚÁϳԹÏÍø Health for the delivery of alcohol and other drug treatment services.
​E³æ³¦±ô³Ü²õ¾±´Ç²Ô²õ ​Alcohol and other drug services funded by ºÚÁϳԹÏÍø Health other than treatment services, including those that are primarily educational or preventative.
​Related ºÚÁϳԹÏÍø Health policies and guidelines ​N/´¡
 
Current as at: Thursday 21 June 2018
Contact page owner: Centre for Alcohol and Other Drugs